We transitioned from JP Morgan to InstaMed mid-October to offer ACH/EFT payments. For providers that were previously enrolled with JP Morgan but have not yet signed up with InstaMed, payments will be made by check until enrollment is complete. To enroll for future ACH/EFT payments visit InstaMed's website at https://www.instamed.com/hcpa/.
If you are a new enrollee, there may be a delay in receiving payments via ACH/EFT. During the delay, payments will be made by check.
To Colonial Penn policyowners impacted by Hurricane Florence
We extend our concern and sympathy to those who have been impacted by Hurricane Florence. We realize that this could be a difficult time, and we would like to work with policyowners affected by this event to help them retain their insurance coverage. Please contact us Monday through Friday at 800-523-9100 between 8:30 a.m. to 5:30 p.m. ET if you have any questions or concerns.
The website is now enhanced with new standards that increase the level of security.
If your last login attempt was prior to 11/01/2012, you will need to re-register your account. Click "Register" to complete the registration process.
If you have logged in since 11/01/2012, you will need to reset your password before you can access your account. Click the "Forgot UserID or Password" link below for your password to be reset. Once you have reset your password, this step will not be required during future logins.
We have partnered with InstaMed to offer Electronic Payment (EFT) and Electronic Remittance & Advice (ERA) for Medicare Supplement products. As an enrolled healthcare provider, you can access processed claim information, receive electronic payments, and manage claims payments.